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Heibys Acevedo has extensive experience in quality assurance and testing, currently serving as QA Lead at Claro RD since July 2011, where responsibilities include test planning, design, execution, and defect analysis. Prior roles include Ingeniero de Pruebas at Newtech, S.R.L. from October 2009 to July 2011 and at Claro RD from 2008 to 2009, where similar testing and certification duties were performed. Earlier experience as a Help Desk Specialist at OPITEL from 2003 to 2007 involved training new personnel. Heibys holds a Master's degree in Telecommunications Engineering from Instituto Tecnológico de Santo Domingo and has completed various certifications in project management, including a PMP certification preparation course.