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Vladimir Sequeira Cascante is an experienced quality analyst currently employed at Claro Costa Rica since August 2022, focusing on quality assurance for various customer service channels including agencies, call centers, and social media. Previously, Vladimir worked as a customer service executive at Correos de Costa Rica from August 2015 to April 2016, providing support to clients of Banco Nacional regarding banking products and services, with expertise in handling VIP clients. At Citi from August 2014 to March 2015, Vladimir served as a collections executive, managing overdue credit card accounts. Additionally, Vladimir worked as a telephone support executive at BAC Credomatic Network from February 2012 to February 2014, assisting clients with credit card and debit account inquiries. Vladimir holds a Licenciatura in Banking and Finance, along with a Bachelor's in Accounting and a Bachelor's in Business Administration from Universidad Fidélitas.