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Emerson Leo Argondizio is an experienced professional in IT service delivery and project management with a career spanning over three decades. Currently serving as a Service Delivery Manager at Claro Brasil since October 2013, Emerson oversees infrastructure delivery projects, conducts process analysis, and implements solutions across PMO and technical areas. Prior roles include IT Delivery Project Manager at IBM, where responsibilities involved managing software development teams and global transformation programs for major clients such as Shell Oil. Emerson has also held managerial positions at Motorola IT and Ericsson, focusing on project management, business development, and software engineering within the telecom sector. Educational qualifications include a Bachelor’s degree in Computer Science from UFSCar, an MBA in Business Administration & Economy from Universidade Estadual de Campinas, and a specialization in Integrity Services from Motorola University.