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Leicel Lavarias is a seasoned professional in account management and customer success, currently serving as Implementation Manager and Customer Success Manager at Clark Outsourcing since October 2022. Responsibilities include supervising a team of nine account managers, conducting client meetings for performance reporting, and ensuring service delivery meets contractual Key Performance Indicators (KPIs). Previous experience includes roles such as Operations Supervisor at Majorel, Customer Service Team Lead at VXI Global Solutions, and Transition Advocate at Convergys Intelligent Contact. Leicel holds a degree in Finance and Financial Management Services from Tarlac State University.