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Heena Lalwani is a Technology Operations Analyst at Clarivate since June 2023, with a diverse background in operations and engineering. Prior experience includes serving as a Last Mile Operations specialist and as a Reconciliation/Seller Disputes analyst at Pickrr, where improvements in transportation operations enhanced seller satisfaction. Additionally, Heena worked as a Customer Success Associate, achieving a 97% customer satisfaction rate while managing numerous inquiries daily. Previous roles also include Design Engineer at Omkar Safety and Power Pvt. Ltd., and Tendering Engineer at Chaitanya Enterprises, gaining hands-on experience in tender submissions. Heena holds a Bachelor of Engineering in Civil Engineering from ITM University, Gwalior, completed in 2019.