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Kelly Gormley is an experienced professional in customer experience and operations management within the travel and funeral care sectors. Currently serving as the Head of Customer Experience and Head of Billing at Clarity Travel since August 2021, Kelly has previously held prominent roles such as Complaints Specialist at Coop Funeralcare, where investigations into service complaints were handled effectively. Prior to that, Kelly spent over a decade at The Co-operative Travel, culminating in the role of Operations Manager, where management of diverse business divisions and operational improvements contributed to significant performance enhancements. Key achievements include successfully overseeing the transition of travel operations, implementing new procedures post-merger with Thomas Cook, and driving substantial increases in revenue and customer service metrics.