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Jóvin J. is a seasoned professional in application support and continuous improvement, currently serving as an Atlassian Community Leader for London Atlassian Community Events while simultaneously working as a Global Application Support Manager at Clarion Events. Jóvin's expertise includes leading teams and managing high-impact technology incidents, with a focus on embedding ITIL practices and operational excellence, previously contributing to significant revenue protection at BHP. With a background in technical support from Apple and academic experience as a sessional lecturer, Jóvin holds a Master of Business Administration and a degree in Computer Science with a specialization in Internetworking Technologies from Edith Cowan University.