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Joel Ward is an experienced professional currently serving as the Director of Connection Services at Claim Climbers since September 2024. Prior roles include Senior Technical Account Manager and Technical Account Manager at Conversica, specializing in the automotive sector from March 2020 to September 2024. Joel has extensive experience in account management, customer success, and technical support, with previous positions at Acquisio and Finsight, LLC. Additionally, Joel worked as an IT Support Specialist at Pharma Consulting and held various roles that encompassed administrative support, technology consulting, and operations management. Joel holds a Bachelor of Arts in Political Science from Western Washington University and various certificates in computer systems networking and telecommunications.