Civilla is a non-profit design studio dedicated to changing the way our public-serving institutions work. 

We believe that the best and fastest way to scale change in society is through our public-serving institutions. Our process is deeply rooted in human-centered design, an approach to service delivery that focuses on creating enduring solutions that fit peoples’ lives. By putting humans first, we help our partners deliver significant change and lasting impact in the institutions they lead.

We’re researchers, designers, and strategists working shoulder-to-shoulder to foster change at scale. We wake up every day with the goal of positively impacting one billion people through institutions that are more compassionate, more effective, and less expensive to operate.

Our work was recognized by Harvard Kennedy School as one of the Top Innovations in American Government. We were listed as one of the Top 25 Doers, Dreamers, and Drivers by GovTech Magazine. We received a global Core77 Design Award for Service Design and were honored by the Yerba Buena Center for the Arts (YBCA) as one of the Top Organizations Moving Society Forward.

Government

Non Profit

Civilla

Michael Brennan

Lena Selzer

The Leadership Team at Civilla, comprising the Co-founder & COO, Co-founder & Senior Director, and CEO & Co-founder, guides the strategic vision and operational execution of the organization. They ensure that the studio's human-centered design approach remains at the core of all projects, fostering an environment that drives innovative solutions for public-serving institutions. By leading with compassion and effectiveness, they aim to scale impactful change and uphold Civilla's mission of positively transforming institutional service delivery.

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Leadership Team

About

Team members

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Leadership Team

About

Team members

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