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Yan Lam has a diverse background in the aviation industry, with experience ranging from being a Flight Attendant to various operational and customer service roles. Currently working at Cathay Pacific, Yan has held positions in IOC operations coordination and social customer care. Additionally, Yan has experience as a part-time Air Traffic Control Simulator Operator at the Civil Aviation Department. Prior to this, Yan worked at Cargolux Airlines and Hong Kong Airport Services Limited in sales administration, customer services, and load control roles. Yan holds a Bachelor of Business Administration degree in International Shipping and Transport Logistics from The Hong Kong Polytechnic University.