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Melinda Burgess is a Senior UX Content Designer at CivicActions, where a focus on plain language and thoughtful design enhances government services. With experience in content marketing and strategy, Melinda has effectively managed communications and collaborated with teams to elevate the organization's brand. Notable contributions include leading content development for CivicActions' homesite redesign and providing strategic support for various client projects, including those for the Department of Veterans Affairs. Melinda also serves on the Community Leads Committee for Technologists for the Public Good and was previously Vice President & Community Engagement Director for the AGL Association, contributing to nonprofit efforts to modernize government through agile practices. As a freelance copywriter and editor, Melinda specialized in crafting narratives for civic and government tech clients.