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Paula Ruano Carot possesses extensive experience in the aviation industry, currently serving as Crew Control at CityJet since April 2023, where responsibilities include managing crew resources with a focus on safety, security, and punctuality, as well as coordinating crew hotel and transport. Prior experience with Ryanair spans nearly 17 years, holding various roles such as Customer Service Representative, Ticket Desk Representative, Baggage Tracing, and Assistant Passenger Service Manager, demonstrating expertise in customer service and operational management at Dublin Airport. Paula's career also includes positions at Servisair as a Customer Service Representative and Aer Lingus as a Customer Service Agent. Academic credentials include studies in Economics at Universidad Católica de Valencia San Vicente Mártir, a preparatory course for university, and secondary education completed at I.Es La Eliana.