Mari Carmen Valero Lemus possesses extensive experience in customer success and quality management within the tourism industry, currently serving as Customer Success Manager at City Sightseeing Worldwide since May 2017 and Head Of Quality Management at City Expert since April 2015. Prior roles include Customer Success Specialist and freelance tourism consultant at DNA Expertus Turismo y Ocio. Mari Carmen has also contributed to technology advancements in tourism through their consultancy at TECHTUR and has been involved in various promotional activities for tourism in Sevilla and Valencia. Educational qualifications include a Master's in Tourism Management from the Universidad de Sevilla and a Master's in Web Analytics and User Experience from IEBS Biztech School.
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