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Lettitia Findlay is a seasoned marketing and communications manager with over a decade of experience in the property management industry. Currently serving as the Head of Marketing, Communication and Customer Experience at City Property Administration since April 2015, Lettitia is skilled in strategizing and executing comprehensive marketing campaigns aimed at driving lead generation, engagement, and retention. Previous roles at City Property Administration include Customer Experience Manager, Assistant Manager Business Processes, Property Manager/Centre Manager, and Residential Leasing and Admin Manager, where Lettitia focused on enhancing customer interactions, operational performance, and revenue optimization. Lettitia holds a Certificate in Marketing Strategy from the Red & Yellow Creative School of Business.