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Karen Pond is an experienced showroom manager currently working at City Plumbing since December 2022. Prior career roles include Senior Customer Service Advisor - Sales at Jewson from September 2020 to December 2022, and Emergency Dispatcher at East of England Ambulance Service NHS Trust for a brief period in 2020. Karen has also held significant positions at NBK Norwich Bathrooms and Kitchens from June 2015 to 2020, including Branch Manager and Showroom Supervisor. Additionally, a long tenure at Gibbs & Dandy from August 1995 to May 2015 involved roles as Showroom Supervisor and Showroom Senior Sales, where project management skills were demonstrated through the refurbishment and successful launch of a bathroom showroom in 2012. Earlier experience includes roles at Jewson as Showroom Advisor and Showroom Assistant from October 1991 to August 1995. Educational background includes training at Gibbs and Dandy from 1998 to 1999 and attendance at Sir John Lawes from 1987 to 1989.