ÂÜÀòÂÒÂ×

Michaela Gates is an accomplished professional with extensive experience in customer service and management. Currently serving as Customer Operations Manager for the City of Tallahassee since 2018, Michaela oversees various units including Call Center, Billing, and Social Media, ensuring effective training and quality control. Previously, Michaela held positions including Senior Consultant at Watermark Risk Management International, where expertise in business continuity and risk management was provided, and Outreach Coordinator at Clearwater Community Church, where a volunteer program was developed. Prior roles included Strategic Performance Management Analyst at Pinellas County Government, where Michaela facilitated strategic planning across multiple departments, and various management positions at Pinellas County Utilities Customer Service, Tel-Save Holdings, Equifax, Cigna Insurance Services, and Colonial Penn Insurance, each focusing on enhancing customer service operations and team performance. Michaela holds a degree in Communication Arts with a Business Minor from Aquinas College.