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Jocelyn Jones is an experienced Contact Center Manager currently serving the City of Philadelphia and Superior Plus Propane. With a background as a Senior Operations Manager at Corestaff Services, Jocelyn defined strategies for optimizing contact center operations and enhancing employee engagement. Previous roles at MAXIMUS involved program management, where responsibilities included budget oversight, staffing, and compliance monitoring. Jocelyn successfully managed operations during the 2017 hurricane season and contributed to building capacity for large-scale contact centers in Virginia and Kansas. Educational qualifications include a Master’s Degree in Business from Rosemont College, complemented by a Bachelor’s Degree in Business Administration.