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Ted Eans is an experienced IT professional currently serving as the IT Client Services Supervisor at the City of Garland since August 2018, where responsibilities include administering SCCM, troubleshooting deployments, and managing client health. Previous roles include serving as a Desktop System Specialist and Desktop Support Technician at the City of Garland, as well as positions at Dallas County, Baylor Scott & White Health, and various other organizations, where Ted Eans provided critical PC and mobile support. Ted Eans holds an Associate of Arts and Sciences in Information Cyber Security, a CompTIA A+ certification, and a Bachelor of Applied Science in Criminal Justice, supplemented by extensive experience in technical support and management within diverse settings.