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Kriti Tiwari is a seasoned professional with extensive experience in digital product management and customer experience enhancement. Currently serving as Managing Director of Digital & Client Experience at TIAA, Kriti leads product and digital initiatives. Previous roles include Head of Product Management at MoneyGram International, where Kriti directed global product strategies, and AVP of Digital Product Management at Mr. Cooper, focusing on digital marketing and customer experience. Kriti has held significant positions at companies such as JCPenney, Amazon, Rockwell Collins, and Accenture, demonstrating expertise in digital transformation, agile methodologies, and cross-functional leadership. Educational credentials include an MBA from SMU Cox School of Business and a B.Tech. in Electronics and Communication Engineering from Mody Institute of Technology and Science, complemented by executive education from the University of California, Berkeley. Additionally, Kriti serves as a Board Member for the City of Frisco and is a member of Chief.