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Silvio Rodrigues is an experienced professional with a robust background in customer service and outreach, currently serving as a Senior Outreach Specialist for the City of Dallas since April 2022, after previously holding the title of Customer Service Supervisor. Prior experience includes a tenure at Associa as a Customer Service Supervisor and a significant role at Expedia Group from May 2015 to November 2020, where responsibilities included maintaining Contact Center KPIs and performing root cause analysis. Silvio began the professional journey as a Leasing Consultant at Lackland Holdings LLC and has also worked as a Service Supervisor for The Option Company and as a Restaurant Manager at Rodeo Girl Steak House. Educationally, Silvio earned a Bachelor’s Degree in Science with a focus on Biology from Funeso, completing the degree in 2022.