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Ted Peng has extensive experience in IT support, currently serving as an IT Support Specialist at HCL Technologies since March 2021, focusing on executive support and Microsoft Teams management. Concurrently, since August 2016, Ted has worked at the City of Cupertino, where responsibilities include hardware and software configuration, helpdesk functions, and providing support for various technical devices. Prior experience includes serving as an IT Specialist at BD from November 2007 to March 2016, where Ted managed PC systems for new employees and resolved technical issues, and as an IT Support Specialist at SourceForge from September 2006 to November 2007, providing technical support for both Windows and Mac operating systems.