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Nancie Putnam is a skilled professional with extensive experience in business process analysis and data management. Currently serving as a Business Process Analyst and Data Manager/IT Support Analyst for the City of Austin since January 2017, Nancie supports EHR software for medical providers by troubleshooting issues, managing user access, providing training, and conducting performance reporting. Previous roles include Assistant to the Ride Director at Hill Country Ride for AIDS, where Nancie managed special events and supported fundraising efforts, and Quality Assurance Analyst at Ticketmaster, where responsibilities included testing and resolving software issues. Nancie also served as Tier 2 Technical Support/QA Manager at Citysearch.com and Design Team Lead/Trainer at Cars.com. Educational qualifications include a Master of Public Health from the University of North Texas Health Science Center and a Bachelor of Science in Textile Science from California Polytechnic State University-San Luis Obispo.