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Nancy Kass is an experienced Risk Operations Manager at the City of Aurora, where responsibilities include directing in-house Occupational Health Services and managing the drug and alcohol testing program for employees with Commercial Drivers' Licenses since June 2005. Prior to this role, Nancy worked as a Senior Specialist at The Hartford and held various positions in workers’ compensation claims at organizations such as Royal Sun-Alliance and Travelers Insurance, showcasing a robust background in claims administration across multiple jurisdictions. Nancy holds a Bachelor of Arts in Humanities from the University of Wisconsin-Green Bay and has received several certifications, including a 40 Hour Mediation Certification and a Designated Employer Representative certification for CDL drug and alcohol program administration.