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Gillian Smith is a seasoned professional with extensive experience in customer service and administration across various roles and industries. Currently serving as a Care Assistant at City & County Healthcare Group since September 2020, Gillian previously held positions including Travel Administrator at Faremine and Customer Service Administrator at Nobia UK. Expertise includes using Global Distribution Systems (Galileo, Sabre, Amadeus), managing invoicing processes through Dolphin and Sage, and providing multi-country support. Notable earlier roles as Support Agent at Carlson Wagonlit Travel and CWT involved handling diverse administrative tasks and client queries. Gillian's background is complemented by experience in leisure services, underscored by a BTEC National in Science Sport Studies from Hopwood Hall College.