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CLAIRE FORREST is an experienced Customer Care Manager currently at City & Country since November 2017, overseeing the Customer Care team for significant developments in Edinburgh and Bristol while implementing a comprehensive change management program. Previously, CLAIRE served as Senior Customer Service Manager at St George Central from December 2010 to August 2017, where responsibilities included establishing and managing the customer service department for two large developments in central London, handling up to 600 national and international customers throughout the contract exchange and two-year after-sales period.