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Jacob Smith is an IT Service Desk Analyst at Citrin Cooperman, with previous experience as a Technical Support Analyst at Clearview Group and a Computer Technician for Dorchester County Public Schools. Prior to these roles, Jacob provided end-user support at Mount St. Mary's University as a Student Technician, where responsibilities included network printer management and using tools like Spiceworks and MS Teams. Jacob's technical skills were further developed during an apprenticeship as a Cyber Lab Admin, involving hardware configurations and IOS reinstallation on switches and routers. Additionally, Jacob has hands-on experience in customer service and food preparation through positions at Chick-fil-A Corporate Support Center and as a Food Service Worker. Jacob holds a Bachelor's degree in Cybersecurity from Mount St. Mary's University and graduated from Cambridge-South Dorchester High School in 2019.