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Magali Heinkel has a strong background in customer success and business development, currently serving in Customer Success Management at CitNOW Group since April 2024. Prior experience includes a role in Business Development at Cliniserve from January 2022 to March 2024, and a position as Projektmanagerin at cobra computer's brainware GmbH, where the focus was on establishing the Customer Success Team in 2021. Earlier experience at LebensWerkstatt für Menschen mit Behinderung e. V. involved working as a student from September 2018 to August 2021 and as an intern in human resources with a specialization in public relations from September 2014 to September 2015. Educational achievements include a Bachelor’s degree in Sociology and Gender Studies from the University of Konstanz (2016-2021), an Abitur from Sibilla-Egen-Schule Schwäbisch Hall (2011-2014), and a Mittlere Reife from Eugen-Grimminger-Schule Crailsheim (2009-2011).