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Melissa Flood serves as the Senior Vice President and Head of Technology and Data Solutions for Risk and Finance at Citizens since November 1999. With extensive experience in technology and data management, responsibilities include leading teams in the development and implementation of large-scale transformational data solutions, managing AML, Credit Risk, and Compliance. Previous roles at Citizens include Technology Director, Risk Data Platform Operations Manager, and Data Solution Lead, focusing on data quality governance, credit risk solutions, and online banking systems management. Prior to Citizens, Melissa held the position of Integration Manager at BankBoston, facilitating system integrations and conversions. Melissa holds a Bachelor of Science degree in Accounting and Finance from Bryant College.