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Kim Tillett is an experienced Learning Consultant at Citizens Bank since February 2019 and has also been with Franklin American Mortgage Company since January 2009, where roles included Documentation and Training Manager, Correspondent Operations Trainer, Final Docs Team Lead, and Final Docs Specialist IV. At Franklin American Mortgage Company, Kim conceptualized and maintained the Correspondent Operations Confluence space, successfully migrated documentation to enhance training systems, and developed classroom training for various roles. Notably, Kim led efforts to improve post-closing document collection and review processes, achieving a significant reduction in outstanding aged document counts. Kim holds a Bachelor's degree in Business from DeVry University Online.