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Deepak Nair is an experienced professional in customer experience and digital marketing, currently serving as the Head of Virtual Customer Services and Experience Transformation Leader at Citizens. Prior to this role, Deepak was VP - Head of CX, Digital & Marketing Technologies at U.S. Bank, and held positions such as Marketing Automation & Analytics Consultant at Acxiom, Sr. Digital Manager at Symantec, and Sr. Web Product Manager at E-LOAN, INC. Deepak is currently pursuing a degree in Business with a focus on FinTech at Columbia Business School and holds a degree in Economics, Organizational Studies, and Computer Science from the University of California, Davis.