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Shelbee Groff is an experienced Training Administrator at Citizens Bank & Trust, with a previous tenure at Hancock Whitney from March 2013 to May 2021, where roles included Corporate Trainer and Training and Quality Analyst. Expertise encompasses developing training objectives, materials, and courses for the Contact Center through Instructional Design techniques, as well as facilitating training for new hires and providing ongoing education to existing agents. Additionally, Shelbee served as a Customer Service Representative, offering technical assistance and resolving customer inquiries. Educational qualifications include a Bachelor of Science in Communication Sciences and Disorders from Southeastern Louisiana University.