ÂÜÀòÂÒÂ×

Louisa Wood is an experienced Service Delivery Manager at Citizens Advice, currently leading efforts to manage high-volume inbound enquiries and business support requests while focusing on operational support and continuous improvement. Previous roles include Senior Support Officer (Interim) and Network Support Officer, emphasizing the enhancement of client-facing services and compliance with membership requirements. Louisa has a diverse background with roles at Citizens Advice, including Account Officer for the Help to Claim project, and Help to Claim Project Worker, where duties involved assisting clients with Universal Credit claims. Additional experience includes a Team Leader position at Turning Point, providing person-centered care, and various roles at the Department for Work and Pensions, where Louisa contributed to fraud reduction and customer support initiatives. Educational qualifications include four A Levels, an A/S Level in Mathematics, and nine GCSEs from Wolgarston High School.