Amy Thomas (BA Hons) currently serves as the Head of Consumer Services at Citizens Advice Staffordshire North and Stoke on Trent since September 2024. Prior to this role, Amy accumulated over 13 years of experience at Advantis Credit Limited, where positions included Client Services Manager, Business Support Manager, Administration Manager, Team Leader, and Administrator. In the role of Business Support Manager, Amy managed a substantial department with four team managers and 45 team members across various business functions, including admin correspondence, query resolution, webchat, complaints, and quality assurance. Amy holds a Bachelor's degree in Philosophy and Ethics from the University of Staffordshire.
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