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Janeva L. Benson, MBA, currently serves as Assistant Vice President and Customer Experience Senior Analyst at Citi, having joined the company in October 2019. In this role, Janeva supports Customer Service Teams, creates and maintains team reference guides, coordinates internal training, and streamlines inquiries from third-party callers. Prior to Citi, Janeva was a Customer Service Representative at American Honda Finance Corporation from September 2015 to July 2019, where there was a focus on exceeding phone objectives and maximizing customer satisfaction through effective solutions and coaching of new associates. Janeva also gained early experience as a Marketing Intern and Student Ambassador at the Petersburg Chamber of Commerce, contributing to marketing initiatives. Academic credentials include a Bachelor of Science in Marketing from Virginia State University and a Master of Business Administration from West Chester University of Pennsylvania.