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Federica Andriani is an accomplished professional with extensive experience in the financial services sector, particularly in digital client support and data services. At Citi, Federica held multiple senior roles, including Southern Europe Platform and Data Service Head and Global Head of Digital Client Support Training, demonstrating leadership in enhancing digital services. Federica's background also includes significant positions at Bank of Ireland, focusing on business analysis and data migration, as well as crucial contributions to operational continuity. With a solid foundation in project management and client support training, Federica has developed a comprehensive skill set in driving digitization and improving service delivery across various platforms.