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Cassonia Thompson is an experienced professional in the fields of quality assurance and operations strategy, currently serving as the Head of Global Quality Assurance at Citi. Previous roles include Principal of DHE Operations Strategy at Discover Financial Services, Head of Operations and Strategy at American Residential Mortgage Lending, Lending Authority Administrator at Capital One, and Senior Vice President of Lending Operations at RMG. Cassonia holds a degree from North Carolina Agricultural and Technical State University and possesses certifications as a Certified Six Sigma Black Belt (CSSBB) and Certified Project Manager (CPM).