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April Brown, MBA, serves as Assistant Vice President and Senior QA Analyst at Citi since August 2021, focusing on business process improvement to enhance quality, productivity, and customer satisfaction. Prior experience includes roles at JPMorgan Chase & Co. as Account Maintenance Operations Manager and Sr. Credit Analyst, where April excelled in operational management, risk assessment, and process optimization, achieving significant performance metrics and revenue savings. Earlier positions include Data Compliance Analyst at Clayton, Asset Manager at Prime Asset Fund, and Sr. Foreclosure Review Specialist at HSBC Mortgage Services, demonstrating expertise in compliance, asset management, and financial analysis. April holds an MBA and a Bachelor's degree in Business Administration from Colorado Technical University.