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Charlotte Bilney has extensive work experience, primarily in the communications industry. Charlotte started their career in 1990 as an Operations Manager at Sun Alliance Overseas, where they stayed until 1995. In 1996, they joined Citigate Dewe Rogerson, initially as Co-CEO before being promoted to the role of Global CEO in October 2022. In their capacity as Global CEO, Charlotte is responsible for managing operations across Asia Pacific, including Hong Kong, Shanghai, Beijing, and Singapore. Additionally, they oversee the communications needs of clients in the region.

From 1986 to 1990, Charlotte Bilney attended Durham University, where they studied French and Spanish.