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Erich De Bruyn currently serves as Superintendent - IM Service Delivery at CITIC Pacific Mining, focusing on continuous service improvement and vendor governance. Prior to this role, Erich spent over a decade at WA Police Force in various capacities, including Executive Manager of Service Delivery, where responsibilities encompassed managing digital initiatives and overseeing Service Operations. Erich's career began in IT, with roles such as Project Manager and Process Improvement Manager at the Health Department of Western Australia, as well as Senior Systems Engineer at Kinetic IT. Additional experience includes managing a service desk for WA Police and a brief tenure as a Sales Representative at Realmark Real Estate. Erich's educational background is extensive, with multiple certifications in project management and IT service frameworks.