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Shirley Ratcliffe's work experience includes positions at CITB, Alan Duffus Ltd, and Ennstone Thistle. At CITB, they have held roles such as Senior Customer Engagement Manager, Local Manager, and Advisor since starting in 2002. Prior to that, they worked as a Secretary at Alan Duffus Ltd from 1998 to 2002. Additionally, they worked as a Personal Assistant at Ennstone Thistle for a brief period in 2002, where they were responsible for various administrative tasks such as word processing, typing, correspondence, scheduling meetings, organizing travel, managing budgets, and coordinating events.

Shirley Ratcliffe attended Bell Baxter High School from 1978 to 1983. The provided information does not specify any degree or field of study obtained during this time. Prior to attending Bell Baxter High School, Shirley Ratcliffe also attended Ladybank Primary School, although the dates of attendance are not specified. In terms of additional certifications, Shirley Ratcliffe obtained a Diploma in Management Development from the University of Leicester, although the specific month and year of obtaining this certification are not provided.