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Madalena d'Oliveira Martins is a seasoned professional with diverse experience across training, education, and research. Currently serving as a Virtual Demand Center trainer for EMEA at Cisco since January 2023, Madalena has also held roles in customer success and specialized at Webhelp as a True-Ups Specialist. With a rich background in teaching, Madalena worked as an English Teacher and Coordinator at Dublin School, managing key stakeholder relationships and enhancing communication. Madalena's academic credentials include a Ph.D. in Social Philosophy with a focus on the Sociology of Emotions from the University of Navarra, complemented by experience as a research fellow and lecturer. Additionally, Madalena pursues a creative path as a singer-songwriter, showcasing versatility across professional disciplines.