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Lavanya Gopalakrishnan is a seasoned professional with extensive experience at Cisco since February 2003, currently serving as Vice President of Global Customer Success Specialists and previously holding roles such as Vice President of CX Strategy, Planning and Operations, Senior Director, and Director of Customer Experience. Lavanya has a strong background in professional services delivery for global enterprise and service provider customers, as well as leadership in strategy and operations for a large global services organization. Prior roles include managing technical commodity operations with significant budget oversight and working as an Interconnect Technology Engineer at Ciena, along with a senior engineering position at Nortel. Lavanya holds a Master of Science in Industrial Engineering from Binghamton University and two degrees from the Birla Institute of Technology and Science, Pilani: a Bachelor of Engineering in Mechanical Engineering and a Master of Science in Biology/Biological Sciences.