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Shannon Surles is a seasoned professional with extensive experience in customer service and administration. Currently serving as a Field Service Administrator at Cisco-Eagle since August 2011, Shannon has previously held customer service roles at TCS Corporate Services and Southwest Airlines, where responsibilities included providing quality service, error-free order entry, and booking airline reservations. Earlier experience includes positions at QVC and as a Front Office Receptionist at Dallas Sports Rehab. Educational background includes graduation from Lakeview Centennial High School in 1988.