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Kathrina Pelaez is a seasoned professional with a diverse background in deal desk operations and administrative support. Currently serving as a Deal Desk Associate at CircleCI, Kathrina's experience includes roles as a Senior Deal Specialist at Twilio, where responsibilities encompassed troubleshooting and documenting contractual approvals, and as an Associate Support Analyst at FinancialForce, focusing on client onboarding and error resolution. Prior experience includes positions at Salesforce.org as a Deal Desk Specialist, optimizing contract terms for sales teams, and as a Sales Administrator at Cisco Meraki, supporting national sales representatives. Kathrina's earlier roles encompass administrative support and marketing at organizations such as Schnitzer Steel and March Wellness Center. Educated at Portland State University with a Bachelor of Arts in Liberal Studies, Kathrina has demonstrated strong customer service and problem-solving skills throughout their career.