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Thomas Briers is a seasoned professional with extensive experience in strategy, transformation, and operational management within the healthcare and financial sectors. Currently part of the Strategy & Transformation Team at Cigna Healthcare Europe since January 2019, Thomas is responsible for developing and integrating company strategy into financial planning, launching market studies, and overseeing customer journey mappings. Previous roles include Transformation and Customer Insights Director and Operations Manager overseeing claims management across global teams. At Worldline Global, Thomas served as Head of Customer Services for Key and International accounts, achieving a retention rate above 98% for a substantial client portfolio. Prior experience includes managerial and project management positions at NN, where Thomas focused on IT and change management projects. Educational credentials include a Universal Degree in Commercial Engineering from KU Leuven and various post-university degrees in Corporate Finance, Project Management, and Strategy.