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Olivia Declercq is an experienced professional in customer service and business intelligence, currently serving as the Head of Customer Service for International Organisations at Cigna Europe since June 2019. Prior to this role, Olivia held various positions at Worldline Global, including Teamleader for Customer Services and Planning and Forecasting Specialist, where responsibilities encompassed managing complaints, improving processes, and leading global reporting initiatives. Previous experience includes roles as an International Market Segment Analyst at Wolf Oil Corporation and a Sales & Market Analyst at Konica Minolta Business Solutions Belgium. Olivia's educational background includes a Master's degree in General Management from Vlerick Business School and a Master's degree in Literature and Linguistics from Ghent University.