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Leonardo Gusmao is a Client Delivery Manager at Cigna Europe since November 2022, with extensive experience in customer service and operational roles at Cigna since October 2015. Previous positions include Customer Service Team Leader, where responsibilities encompassed project development and system improvement, Claims Team Lead focusing on compliance and team management, and Benefits Analyst dealing with employee benefits and IT optimization. Earlier experience includes an IT Analyst role at MAPFRE, where customer interaction and issue resolution were key, and a sound technician position at A3 Media involving live production tasks. Leonardo holds a degree in sound from CES, Escuela Superior de Imagen y Sonido, as well as training in software engineering from Universidad Politécnica de Madrid and a high school diploma in literature.