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Elena Sáiz has extensive experience in management and operations, currently serving as Operations Manager at Cigna Health Benefits since November 2014, where responsibilities include coaching a multilingual team and managing change. Prior to this, Elena held the position of Insurance & Marketing Manager at MCE Bank GmbH, focusing on product development and marketing strategies, and served as Customer Care & Insurance Manager at Masterlease Europe, establishing a customer service department. Additionally, Elena was Sales & Service Manager at Barclaycard International, overseeing a multilingual team. Educational qualifications include a Business Administrator Tourism Degree from Universidad de Salamanca and a certification in Social Media Management from Universidad Nacional de Educación a Distancia (U.N.E.D.).