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Stacey Messier is an experienced professional in customer experience, innovation, and design management, currently serving as the General Manager for New England at the Cambridge Innovation Center since March 2022, overseeing multiple campuses and enhancing community engagement. Previously, Stacey held the role of Sr. Director of Experience at edX, where responsibilities included enabling customer-driven strategies, and served as Sr. Experience Director at Liberty Mutual Insurance, leading a team in customer-centric design initiatives. With a background in creative strategy and product design at companies like iZotope, Inc. and Triple Frog LLC, Stacey has successfully directed cross-functional teams and developed innovative customer experiences. Additionally, Stacey is a self-published author and illustrator, showcasing a commitment to blending creativity with practical solutions. Educational credentials include a BFA in Painting from the University of Hartford.