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Leland Austin is a Senior Consultant and Technical Lead at CIBC, where responsibilities include leading the support tools team and providing 24/7 production application support for various systems, including ServiceNow and Security Applications. Previous roles encompass positions at Energy Sector as an IT Specialist, Ceridian as an IT Delivery Manager overseeing IT projects and asset management, Tata Consultancy Services as a Delivery Manager managing change control for middleware, and RBC Capital Markets as a Business System Analyst providing critical financial reporting. Leland's extensive experience in application support and technical leadership is complemented by a Bachelor's degree in Computer Information Systems from RCC Institute of Technology.